Insights

Benefits of JD Edwards Integration

JD Edwards is already the single source of truth for your organization. Integrating with JD Edwards provides an expedited path to return on investment (ROI) and a great self-service experience for your customers.

The powerful benefits of JD Edwards connection can be seen in the ecommerce space. Unlike using mainstream commerce platforms, when you partner with SmarterCommerce, we immediately access and utilize your JD Edwards business data and processes by leveraging the power of integration for pricing, inventory, customer information, order history, and many more critical areas. Instead of replicating and dealing with the challenges of synchronization of all the related data and logic between your ERP and an ecommerce platform, you can immediately access data and logic directly within JD Edwards. This connection enables your organization to successfully launch and manage ecommerce or retail projects supported by a partner with unparalleled JD Edward expertise and a 30-year history of serving and support JD Edwards customers.  Even better, a key IT benefit of taking advantage of JD Edwards connection is a radically simplified technical architecture and accelerated time to benefits for your ecommerce and retail initiatives.

Challenges of Not Integrating - Lack of Connection

As a JD Edwards organization, you have to decide if you select a digital and retail commerce solution that integrates with JD Edwards or use a silo-based disconnected. When organizations select an ecommerce, payments, or retail system that lack connection to the JD Edwards ERP, there are inevitably faced with many of the following challenges:

1. Wasted time and resources on commerce to ERP integration efforts for ecommerce, payment, and retail projects.
   
2. Limited or very poor ROI resulting from increased project timelines and budget overruns.
   
3. High ongoing maintenance and support costs. 
   
4. Inefficiency of non-value-added work because of manual or poorly integrated processes.
   
5. Inconsistent customer experience and service across sales channels.
6. Limited or poor customer adoption to digital commerce platform due lack of confidence in the information.
7. Inabilities to respond quickly to business changes.

Business and IT leaders know that when your ecommerce, payment, and retail systems don’t communicate with each other or with your ERP, things can get complex fast — resulting in your customers having a poor experience with your organization. Using SmarterCommerce’s JD Edwards connection lets you simplify your daily operations and focus on making your customers happy while driving revenue growth.

JD Edwards Integrated Commerce

Ecommerce

SmarterCommerce’s JD Edwards-connected ecommerce addresses B2B and B2C needs in one convenient platform. We not only meet standard ecommerce requirements but our ERP connection eliminates the complexity of non-connected platforms, providing comprehensive digital commerce capabilities, robust DXP tools, and robust product catalog and content — all intuitively managed in SmarterCommerce. 

Payments

SmarterCommerce's Payment solution helps you optimize payments, accelerate collections, simplify cash management, and engage with customers using the payment types they desire, all while reducing operating costs.  For JD Edwards ERP users, our JD Edwards connection provides a familiar native interface for CSRs processing customer orders or for AR Collections team members following up to receive payments on outstanding invoices.  For digital commerce channels, end-customers can leverage credit/debit cards, ACH transfers, PayPal, Apple Pay, Google Pay, Venmo and other payment to complete their ecommerce orders or make payments via our Epayment Portal. 

In addition, for both payments entered into the ERP or by end-customers online, SmarterCommerce automates the  payment authorization, funds capture, gateway integration, reconciliation, and JD Edwards’ back-end accounting so your team is not burdened with manual payment tasks. 

Retail

Our retail platform includes out-of-the-box connectivity with JD Edwards and integration across all sales channels to enable omnichannel customer experiences. This embedded integration means that store associates can seamlessly serve customers with complex B2B relationships, and easily pivot to assist a walk-in customer, without any compromise the customer service experience.  SmarterCommerce Retail provides an intuitive touchscreen point-of-sale interface and allows for hardware and peripheral flexibility so SmarterCommerce can adapt to your business needs.

JD Edwards Integration Makes Your Commerce Smarter

For over 20 years SmarterCommerce has partnered with JD Edwards organizations to enable unified commerce through ecommerce, payment, and retail solutions with real-time integration to JD Edwards.

When you’re ready to see what JD Edwards-integrated commerce can do for your organization, contact us to get started.