Kuriyama
A B2B Ecommerce Site to Drive Sales & Customer Satisfaction
Overview
Kuriyama manufactures and distributes both commercial and industrial hose products throughout the United States and Mexico. In order to better serve their customers, they’ve had a long-term goal of creating a B2B ecommerce site, which they hoped to accomplish by leveraging JD Edwards data and logic.
Unfortunately, a past attempt at implementing a site had been unsuccessful, but the team at Kuriyama knew they needed a strong B2B ecommerce solution in order to keep their data up to date, facilitate ordering for customers, and provide a more informed customer experience.
Looking for a partner with in-depth knowledge of JD Edwards, they turned to SmarterCommerce. Together, we were able to provide them with a B2B ecommerce site that not only served all of their customers but was also quickly adopted by their customer base. They’re now experiencing continued success and growth on the site and a more efficient way to leverage their B2B products.
SMARTERCOMMERCE SOLUTIONS LEVERAGED BY THIS CUSTOMER
B2B Customer Service Delivered with SmarterCommerce Connected Commerce.
The adoption we’ve seen across our customer base, it’s really been quite surprising—how readily people have taken to the website and how much it’s being used throughout our customer base… We continually get more and more customers on, even to this day.
Chris Mold
Director of IT at Kuriyama
Increasing Sales through an Integrated B2B Site
The continued success of their new ecommerce platform has led to both happy customers and increased sales. Their customers tell them that ease of use is their favorite thing about the new website. This satisfaction and ease of use have promoted increased orders, web accounts, and share of web orders. In fact, over 10% of total sales are from the website alone, and they expect this to continue to rise!
Let’s Find Your Perfect Solution
SmarterCommerce has collaborated with clients all over the world to provide them with the best possible solution for their JD Edwards system to thrive. Want to get started? Let’s talk.
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