Today, customers demand consistent service and sales support and thus call centers are quickly evolving into complete customer care centers.  The call center's importance is rapidly escalating as it increasingly provides support for all customer interactions.

SmarterCommerce Call Center (PQ67101) empowers your EnterpriseOne software to provide unparalleled customer service through every marketing channel.  Specific enhancements to the JD Edwards Sales Order Management applications provide a customer communication vehicle with the following capabilities:

Ease of use through one centralized customer information system

Rapid customer lookup methods by names, phone numbers, contacts, etc.

Consolidated view and update functionality of relevant customer information

One touch access to customer history

Complete Sales Order Management and Advanced Pricing functionality

Quick display of product notes and product attachments

Display of product availability

Integrated credit card authorization and settlement processing

Multiple payment method capabilities

Integrated multi-carrier shipping/logistics functionality

Order holds functionality

Sales tax functionality by customer shipment locations

As part of this documentation, users should consult the JD Edwards Sales Order Management documentation.  Included within this documentation are the enhancements directly related to the SmarterCommerce Call Center.  All information related to the standard JD Edwards Sales Order Management functionality should be consulted within the JD Edwards Sales Order Management documentation.